Complaints

In British Columbia, any person in who has concerns about the actions or conduct of a police officer or the service provided by a police department may make a complaint. This includes concerns about the Transit Police Service and its police officers. All formal complaints are processed as legislated by the BC Police Act.
The Transit Police Board is responsible for considering complaints that are determined to be of a policy or service nature, and any complaint concerning the Chief Officer and Deputy Chief Officers. The Chief Officer is the Discipline Authority for all sworn police officers under the rank of Deputy and responds to complaints concerning those police officers.

Under the Police Act, a formal complaint must be submitted on a Form One Record of Complaint. Forms are available at the Transit Police Building (307 Columbia Street), the OPCC website at www.opcc.bc.ca or by contacting the Office of the Police Complaint Commissioner. If you need assistance in filling out a complaint, Transit Police personnel or the Office of the Police Complaint Commissioner will provide you with the information as required. Complaints will be dealt with in one of four ways: informal resolution, summary dismissal, withdrawal, investigation and conclusion.

For more information about the complaint process or how to submit a complaint, please contact the Professional Standards Unit with the Transit Police or the Office of the Police Complaint Commissioner.

Contact Information

Transit Police Service
c/o Professional Standards Unit
307 Columbia Street
New Westminster, British Columbia V3L 1A7
Phone: 604-515-8300
Fax: 604-515-8301

Transit Police Board
c/o Board Secretary
1600-4720 Kingsway
Burnaby, British Columbia V5H 4N2
Phone: 604-453-4611
Fax: 604-453-4642
Email: board@transitpolice.bc.ca

Office of the Police Complaint Commissioner
Suite 320-1111 Melville Street
Vancouver, British Columbia V6E 3V6
Phone: 604-660-2385
Fax: 604-660-1223