Contact Us
Transit Police
307 Columbia Street
New Westminster, British Columbia V3L 1A7
Non-emergency number: 604-515-8300
Fax: 604-515-8301
Email: contactus@transitpolice.bc.ca
IF YOU HAVE AN EMERGENCY - CALL 9-1-1
When you dial 9-1-1 in Metro Vancouver, you are connected to E-Comm, the regional emergency call centre. Once you have provided your location, you will be forwarded to the appropriate jurisdictional police dispatch centre, which will then contact Transit Police and/or other appropriate emergency responders. You can also request the assistance of Police, Fire or Ambulance by alerting TransLink staff in person or by using the safety and security features on the transit system.
If you are reporting an emergency over the phone, by using transit safety and security features, or in person, you can assist emergency responders by providing the following information:
- Mode of transit (Bus, SeaBus, SkyTrain, West Coast Express)
- Location (City, Last Stop/ Last Station)
- Direction of travel
And depending on your mode of transit:
- Bus route number
- Bus vehicle number (usually located at the front of the bus above the windshield)
- SkyTrain vehicle number (three digit number located on either end of SkyTrain cars on the inside and out)
- West Coast Express train number
When should you call 9-1-1?
An emergency is a situation where there is an immediate threat to a person or property; a serious crime is in progress (fight, break and enter) or has just occurred (sexual assault or robbery); or, there is a suspicious circumstance that may indicate criminal activity (suspicious package, passenger behaving suspiciously).
A non-emergency is a crime where there is no suspect and/or there has been a lengthy delay since the crime occurred.
If you are unsure of how serious an incident is, call 9-1-1 and E-Comm will advise whether or not you should stay on the line or hang up the phone and call the Transit Police non-emergency number: 604-515-8300.